We normally only advertise the ‘doors open’ time at the time of booking and on the ticket. Set times will only be available from the venue box office up to a week before the concert.

Cameras are normally permitted for personal use though professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

This is concert specific however and we would always advise you contact the venue prior to your arrival so as not to disappoint.

No under 14s

14-17 year old must be accompanied by an adult (18+)

Proof of age / photo I.D. may be required:
Drivers license, Passport, plus the following cards [part of the PASS Scheme www.pass-scheme.org.uk]  CitizenCard, VALIDATE UK, Connexions Card,  Young Scot

As soon as an event is officially cancelled we’ll contact you via the contact details you gave us when you booked your tickets. We’ll then explain what happens next, usually a choice between attending a rescheduled event or getting your money back.

If the gig has been cancelled, a refunds will be available from your point of purchase.

If your tickets were purchased through our website, please contact See on 08712310821 for information on how to proceed.

Yes, it’s free to become a subscriber at FestivalRepublic.com.

Click on the "Join" link above the main search bar in the header, or click here: www.festivalrepublic.com/register and fill in some basic details.

Don’t forget to click the box for the FestivalRepublic.com newsletter that’s how we alert you to presales, new shows and special offers in just one weekly email.

Firstly, please check you have clicked on the link in the email sent to you after you registered so your account becomes active.

If you have forgotten your password, this can be retrieved using the link at the bottom of the log in box (help! I've forgotten my details). Your password will then be sent to your registered email address.

If you still experience problems, please email info@festivalrepublic.com , advising the issue you are experiencing, whether you are using a PC or a MAC and the internet browser you are using.

There are two ways you can unsubscribe from receiving emails from Festival Republic.

At the bottom of every email sent by us you will find a link to unsubscribe. Click on this link and follow the instructions to unsubscribe from the services you wish to stop.

Alternatively you can edit your details from the Festival Republic website. Log in to the website and click on Edit in the main Festival Republic banner at the top of every page. On this page, you will again be able to unsubscribe from the service you wish to stop.

If you experience any problems with this, please email info@festivalrepublic.com stating the problem.

To change your details on FestivalRepublic.com, log on to the website as normal.

In the top Festival Republic banner, you will see your name and next to that a link titled 'Edit'. Click on that and you will open your profile page detailing your preferences and registered personal information.

All of this can be edited, just be sure to click on 'Update' to save your changes.

N.B. This information is only for use on FestivalRepublic.com.

You must click on the link we send you to be fully registered at FestivalRepublic.com (this is due to the Data Protection Act and its "best practice" guidelines )

Have you checked your "Junk Mail" folder? It's possible it got filed in there. You need to click on the link to activate your registration.

Your service provider may have bounced back our email to you and we cannot prevent this from happening.

To contact Festival Republic, please email info@festivalrepublic.com stating the problem.

Alternatively, call 020 7009 3000 
We are based at 35 Bow Street, Covent Garden, London WC2E 7AU

If your enquiry is about a ticket purchase, please contact See on customerservices@seetickets.com

087123108921 (Venues bookings)
08700603775 (Festival bookings)

Please allow up to 7-10 working days before the event date to receive your tickets.

To find out where your tickets are please use the ticket tracker on Seetickets.com/tracker

You’ll need your booking reference number (contained in the confirmation email sent to you when you ordered your tickets or given to you verbally if you ordered using the phone) and your email address.

Please note: The below options are only available for tickets on general sale. Presale tickets are only ever made available online.

By phone:
See Ticket’s telephone booking service is available 24 hours a day, 7 days a week. Their phone system provides detailed informational messaging as well as highly trained and dedicated staff.

To make a credit card booking, call:
08712310821 (Venues bookings)
08700603775 (Festival bookings)Alternatively you can buy tickets in person from the Astoria box office (open Mon-Fri 10am-6pm) at face value for cash only.

The tickets will need to be collected by the credit/debit card holder. You will need to quote the reference number and take the credit/debit card used to make the booking as identification.
If you have booked tickets on behalf of someone else but selected box office collection then only the card holder can collect. This is part of the credit card merchant agreement and is in place to protect both See and the cardholder from potential credit card fraud. Also for reasons of security to ensure the correct person is attending.

Unfortunately not. See has a policy of no refunds or exchanges. The only exception is if the event is cancelled or rescheduled. This is part of the purchase policy you agree to when purchasing tickets through FestivalRepublic.com

This does not affect your statutory rights.

You will need to contact your point of purchase if your tickets have been lost or stolen. If your tickets were bought through Seetickets.com, please call 087123108921 (Venues bookings) or 08700603775 (Festival bookings).

If you have lost your credit / debit card and you need to collect your tickets you will firstly need to contact See Tickets Customer Services, 08712310821 (Venues bookings) or 02700603775 (Festival Bookings)

It is imperative that you contact See Tickets as we do need to inform the venue.

To retrieve your reference number, please enter your post code and the last 4 digits of the card you used to book your tickets.

Click here

We are totally opposed to people selling tickets at wildly inflated prices, as happens on eBay, and have consistently made our position clear to eBay. We do everything in our power to stop it; we cross check all bookings and cancel multiple bookings, we cancel bookings made by known touts on our blacklist and we constantly search internet sites for agencies who claim to have tickets. Our team manage to catch quite a few people but it's a very slow process tracking them down as, for example, all eBay sellers are anonymous.

But there are limits to what we can do, and our biggest problem is that it's not actually illegal. We've been in discussions with the Office of Fair Trading, regarding loopholes in the law that allow this to continue, and we'd encourage fans to contact them as well.

eBay themselves refuse to stop the trade because it doesn't break any of their rules, and they actually confirmed their position when interviewed on Radio 1 on 4th April 2006. We've even tried to stop them using breach of copyright laws, where people display photos of the tickets or use the event logo without permission, but eBay haven't even replied to us on this.

We've restricted the number of tickets one person can buy, but may have to go further. However, if we restrict sales to one or two per person, it would stop people buying tickets legitimately for friends. Going to the festival with a group of mates is a big part of the fun for many people, and our MD, Melvin Benn, is reluctant to restrict genuine fans in this way.

Regarding the question "If Glastonbury can stop this, why can't you?", we fully appreciate the new measures at Glastonbury because we ourselves helped to formulate them. But even still, Glastonbury tickets appeared on eBay and people buy them despite the huge risk of being refused entry. Furthermore, entry into Glastonbury takes place through four entrances, over nearly a week, allowing lots of time to do all the necessary checks, plus many people remain inside the site throughout the event so only need to be checked once.

Reading and Leeds are very different, and the same processes simply would not work, but we continue to work with our counterparts to find solutions that will. All promoters face the same problems, and not just in the music industry, but also throughout sport and theatre.

In the meantime, you should perhaps consider contacting eBay, your local MP and the Office of Fair Trading to let them know how strongly you feel about this issue.

Tickets are sold on the condition that they are not transferable. Tickets purchased from any unauthorized sources will not be valid for entry. E.g. Internet Auction sites.

Beware of unauthorised ticket agencies including eBay, buying from them can be a lot of trouble - You are likely to pay over the odds for a ticket that will have never existed or might never materialise.

Most notable of these unauthorised sites are: SOS Ticketmaster (not to be confused withTicketmaster who are the real agent)
readingfestivaltickets.co.uk
leedsfestival.net
Westminster Events, Get Me Tickets , Splendid Tickets, Herts Box Office
Click For Tickets, London Ticket Shop, anyworldwideevent.com
ticketssoldout.co.uk, TicketSolutions, Tickettout.com, TicketUK.com
Double 8 Tickets, London Ticket Shop, Ebay,Gumtree, Viagogo, Seatwave, Stubhub,BritishConcerts.com, GetMeTickets,Tickettout.com, No1soldoutevents.com ,Westminster Events, Splendid Tickets, Sold Out Events, Any Worldwide Events, Tickets Sold Out, Tickets UK, Ticket Solutions, Click for Tickets , Herts Box Office, XclusiveTicket.com, Summer Festival Tickets.com, Corporate Box Office, Ticket 4-you, Euro team,Everysell.com, Anyticket.com, Getmein.com,showtime, Tickco.com, London Ticket Express, paperticket.co.uk, bookmetickets.com, euroteam.net, swickets.com

Additional Unauthorised Sites:
Anyone advertised on Readingfestival.org - this is not an authorised site.

More tout info from Office of Fair Trading - please read

                               ~ . ~

We are currently looking into companies selling 'touted' tickets and we are doing what we can to stop fraudulent activity.

FURTHER INFORMATION & CONTACTS: 
If you feel a victim of these companies we suggest a number of actions:

1.Call the police; if your money has been taken and no product delivered, this is theft.
2.Report the company to the Trading Standards
3.Contact the BBC's watchdog programme
4.Contact the websites' Internet Service Providers as they have obligations to ensure they are not publishing fraudulent and illegal activity.

HELPFUL LINKS:
Trading Standards website customer accounts of GetMeTickets 
Easynets Acceptable use policy, Service provider of GetMeTickets 
BBC Watchdog
Get Safe Online

Full Festival Republic PDF information on Unauthorised Ticket Agents

festivalrepublic.com for tickets Click here
seetickets.com for tickets Click here
stargreen.com for tickets Click here
ticketweb.co.uk for tickets Click here
ticketmaster.co.uk for tickets or Ring 0870 602 1101 Click here
Piccadilly Box Office (Ticketline) for tickets Click here
Lastminute.com for tickets Click here
First call (Seatum / Keith Prowse) for tickets Click here

Also: NME, HMV, Other Tours, Jumbo Records and Crash Records.

Individual festival's websites will have more detailed information from April 1st. Most information is contained in the Disabled Access Guide below.

To read the Disabled Access guide 2008, click here
To download the application form, click here